Instructions for Reactivating Your Account on Our New Website
These instructions are for members who need to activate their account on our new website.
We have recently moved our website to a new platform. All current users of our site must activate their account before they can access their new Member Portal. This process should take less than five minutes.
What You'll Need:
- Your Member ID
- The last 4 digits of your SSN
How To Activate Your Account:
- Follow this link to the Member Registration Page or click Member Login at the top of any page.
- Click the Member Registration link below the login form.
- Complete the registration form and click Register My Account.
- Once your account is created, you'll see a confirmation message:
"Your account has been created. You can now log in with the email address and password you provided." - Log in to your Member Portal using your email address and the password you just created.
Important Notes:
- Your Member ID can be found in the email instructing you to activate your new account or on your billing statement. If you are unable to locate it, contact Web Support at websupport@icg600.com.
- The last 4 digits of your SSN are solely used for member verification purposes and will not be stored anywhere on the website.
- You will set a new password during registration. You can use your previous password if it meets the site's security requirements, or you can choose a new one.
Frequently Asked Questions
I've followed these instructions, but I still can't log in. What should I do?
If you completed the registration process but are experiencing issues logging in, please contact Web Support at websupport@icg600.com.
What are the password requirements?
The password requirements are:
- 12 character minimum
- At least 1 special character
- At least 1 numeric character
- At least 1 lowercase character
- At least 1 uppercase character
Additionally, as you enter your password the site will give you feedback on the strength of your password.
Video Instructions: